Santa Speaking Live Terms and Conditions

Last updated: October 3, 2026

These terms apply when you book a personalized phone call from Santa through Santa Speaking Live at www.santaspeaking.live. By booking a call, you agree to these terms and to our Privacy Policy.

Calls must be booked by an adult. You must be 18 or older to book. By booking, you confirm that you are the parent or guardian of each child on the call, or that you have their parent or guardian's permission.

Booking, payment, and changes

Booking. When you book, you choose a date and time for Santa's call and share details about your child. Your booking is confirmed once payment is complete and you receive a confirmation email.

Payment. Calls are paid in full at booking through Square or PayPal. Prices are shown in U.S. dollars on our website.

Rescheduling. You can reschedule or update your details anytime before your call using the link in your confirmation email, as long as open times are available. Santa's schedule fills quickly in December, so we can't guarantee a specific new time.

Our happiness promise. It's Christmas, and we want every family to be happy. If you're not happy with your call for any reason, just email us at annie@santaspeaking.live and we'll make it right with a full refund. If you need to cancel before your call, simply let us know and we'll refund you in full.

Your call with Santa

Live calls. Every call is a live conversation with a member of our Santa team. Calls are not pre-recorded or generated by AI.

Call window. Santa will call during the one-hour window that includes the time you booked. For example, a 7:15 booking means Santa calls between 7:00 and 8:00.

Call length. A standard call lasts about 3 to 5 minutes. Extended calls are available for larger families and groups.

Missed calls. If Santa can't reach you during your window, he will try again. We will make every reasonable effort to complete every booked call before Christmas Eve.

Caller ID. Santa's call usually shows as “Restricted” or “Unknown.” Sometimes it may show a regular phone number instead. Please answer all calls during your window, and turn off any setting that silences unknown callers.

International calls. We call phone numbers outside the United States at no extra charge from us. Your phone carrier may charge you for receiving international calls, and those charges are your responsibility.

Personalizing the call

Your details. You're responsible for the accuracy of the details you share, including names, the phone number, and the call time. Santa can only use the information you give us, so please double-check spelling and phone numbers.

Keeping it joyful. Santa keeps every call warm, positive, and age-appropriate. He may leave out or gently adjust any detail that doesn't fit a happy, family-friendly conversation. Santa does not make promises about specific gifts, so the final word on presents stays with you.

Sensitive topics. If your family is going through something difficult, like an illness, a loss, or a move, let us know in your details. Santa can handle it with care or leave it out entirely.

Respectful calls. We may end or decline a call if anyone on the call is abusive toward Santa, or if a booking asks Santa to say something harmful, inappropriate, or untrue about another person.

Call recordings

Consent to recording. Every call is recorded so we can send you a free keepsake. By booking, you consent to the recording on behalf of yourself and everyone on the call, including the children.

Delivery. We email your recording to the address you gave us, usually within 24 hours. During the busiest days of the season, it may take a couple of days.

Save your copy. We delete our copy within 30 days after it's emailed, as described in our Privacy Policy. Please download and save your recording right away.

Personal use. Your recording is yours to keep and share with family and friends. Please don't sell it or use it for commercial purposes. We will never share or publish your recording without your written permission.

Things outside our control

We work hard to make every call happen on time, but phone calls depend on things we don't control. We are not responsible for calls that are delayed, dropped, blocked, or poor in quality because of:

  • Your phone carrier, call-blocking or spam-filtering services, or phone settings

  • Weak signal, voicemail, or a phone that is off, busy, or unanswered

  • An incorrect phone number, email address, or other details you provided

  • Internet, email, or service-provider outages, severe weather, or other events beyond our control

If something on our end prevents your call from happening, we'll work with you to reschedule or make it right.

To the extent allowed by law, our total responsibility for any claim related to a call is limited to the amount you paid for that call.

Everything else

Our content. The Santa Speaking Live name, logo, website, and content belong to Santa Speaking Live. Please don't copy or use them without our permission.

Privacy. Our Privacy Policy explains how we collect, use, and protect your information and your child's details.

Governing law. These terms are governed by the laws of the State of Iowa.

Changes. We may update these terms from time to time. We'll post the new version on this page and update the date at the top. Changes don't affect calls already booked.

Contact us.
Santa Speaking Live
3230 Stone Park Blvd, Sioux City, IA 51104
annie@santaspeaking.live