Santa Speaking Live Privacy Policy
Last updated: October 3, 2026
This policy explains what information Santa Speaking Live collects when you book a call from Santa, how we use it, and how we protect it. In short: we collect only what we need to make your child's call magical, we never sell your information, and you can ask us to delete it at any time.
Santa Speaking Live is located at 3230 Stone Park Blvd, Sioux City, IA 51104, United States. Our website is www.santaspeaking.live. When this policy says "we" or "us," it means Santa Speaking Live. "You" means the adult who visits our website or books a call.
Information we collect
About you, the parent or adult who books. Your name, email address, phone number, and billing address. We need these to schedule the call, reach you, and send your recording.
About your child. The details you choose to share so Santa can personalize the call, such as your child's first name, age, friends, teacher, school, pets, interests, and wish list. You decide what to share, and you can edit it anytime before the call.
Call recordings. Every call is recorded so we can send you a free keepsake. The recording includes the voices of everyone on the call, including your child.
Website information. Like most websites, ours automatically collects basic technical information, such as your browser type, device, and the pages you visit. See "Payments and website cookies" below.
How we use your information
We use your information only to:
Schedule and make Santa's call
Personalize the call with the details you share
Email you the call recording
Send booking confirmations, reminders, and receipts
Answer your questions and help with rescheduling
Send occasional updates about Santa Speaking, such as when booking opens, if you've signed up for our email list. Every email has an unsubscribe link.
Your child's details are used for one thing: making their call with Santa. We do not use them for advertising, and we do not use them to build a profile of your child.
Who sees your information
We never sell or rent your information, and we never share it with advertisers.
Within Santa Speaking, your child's details are seen only by the Santa making your call and the small team that schedules calls. Every Santa on our team has passed a background check.
We also use a few trusted service providers to run our business. They can use your information only to do their job for us:
Website and booking: our website host and scheduling system, to take your booking and store your call details
Call recording: our call-recording service, to record the call and deliver your keepsake
Email: our email provider, to send confirmations, reminders, recordings, and updates
Payments: Square and PayPal, to process your payment
We may disclose information if required by law, such as in response to a valid court order.
How long we keep it
Your child's details: deleted within 30 days after your call.
Call recordings: once your recording is emailed to you, we delete our copy within 30 days. Please save your copy somewhere safe.
Your contact information: kept so we can let you know when Santa's schedule opens next year, unless you unsubscribe or ask us to delete it.
Payment records: kept as long as required for tax and accounting purposes.
You can ask us to delete your information sooner at any time. See "Your choices" below.
Payments and website cookies
Payments. We accept payment through Square and PayPal. Your card details go directly to them, and we never see or store your full card number. Their privacy policies apply to the payment information they handle:
Cookies. Our website is hosted by Squarespace, which uses cookies (small files saved by your browser) to make the site work, remember your cart, and count visits. You can set your browser to refuse cookies, but some parts of the site, like booking and checkout, may not work.
Children's privacy
Our website and booking are for adults. Every call must be booked and paid for by a parent, guardian, or other adult 18 or older. Children do not create accounts or enter information on our website.
By booking, you confirm that you are the child's parent or guardian, or have their permission, and you agree that the call will be recorded and that your child's details may be used to personalize it.
We collect only the details needed for the call, use them only for the call, and delete them on the schedule above. A parent or guardian can review, change, or delete their child's information and recording at any time by contacting us.
Your choices
You can contact us at any time to:
See the information we have about you or your child
Correct or update it
Delete your information, your child's details, or your call recording
Stop marketing emails (or click "unsubscribe" in any email)
We'll respond within 30 days. California residents have additional rights under California law, and we honor those requests the same way.
Keeping your information safe
We use reasonable safeguards to protect your information, and we limit access to the people who need it to make your call. No website or online system is 100% secure, but we take protecting your family's information seriously.
Changes to this policy
If we change this policy, we'll post the new version on this page and update the date at the top. If the changes are significant, we'll let you know by email.
Contact us
Santa Speaking Live
3230 Stone Park Blvd, Sioux City, IA 51104